Support
We're here to help. Most questions are answered within one business day.
Contact us
Email adam@nyphex.com for any question about Nyphex Alerts — installation, alert rules, channel configuration, billing, account changes, privacy and GDPR requests, security disclosures, or legal matters. We respond within 24 hours (Mon–Fri, 09:00–18:00 UTC).
Team subscribers get a 4-hour business-hours response and priority routing. Your subject is auto-tagged [PRIORITY] when you email from Settings. For urgent production incidents on any paid plan, mark your subject with [URGENT] and we'll move you to the front of the queue.
Service status
Live system status, recent incidents, and uptime are published at alerts.nyphex.com/status. Check there first if alerts appear delayed.
Documentation
Setup guides, the trigger reference, and troubleshooting tips live in our documentation. Common topics:
- Connecting Pipedrive or HubSpot
- Adding Slack, Google Chat, Microsoft Teams, or email channels
- Building custom alert rules with conditions
- Quiet hours, timezones, and digest scheduling
- Plan limits, upgrades, and billing
Account & data
You can disconnect a CRM, export your data, or delete your account at any time from Settings. Account deletion is soft for 30 days, then permanent — email adam@nyphex.com if you need an immediate hard delete.